DESIGNING FOR THE MOMENTS TRUST CAN'T FAIL.
I work where regulation, trust, and complexity collide — understanding workflows to meet users where they are.
RETURN
JOURNEY
A device return experience for customer support agents accross desktop and tablet. This study covers six use cases around the question: how does an agent keep track of a customer's device return?
YEAR: 2024–2025
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AMEND
In-place editing for live wireless orders at AT&T, designed around real backend limits — negotiated live with engineering rather than specified from a distance.
YEAR: 2026
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FCC-Mandate
One authentication model across four channels and every account, device, and failure state — built alone against an FCC deadline that didn't move
YEAR: 2024-2026
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CHRONICLE
AI-assisted surgical video documentation, designed with a five-person team as a UW HCDE capstone — built around keeping the surgeon, not the algorithm, in control of the record.
YEAR: 2024
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It's complicated.
That's where I come in.
I'm hands-on to understand where the target audience currently stands and technical constraints the engineering team is facing. Untangling complexities behind the scenes is how I work towards a seemless experience in front of users.